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News Release
Council seeking residents’ views as they look to improve customer service offer. The council is conducting a survey to learn more about how people are currently contacting the council.
Westmorland and Furness Council is carrying out a review of its customer service offer and is seeking the views of residents.
The council is conducting a survey to learn more about how people are currently contacting the council, and how they would like to contact the council if more options were available to them.
Helen Chaffey, Cabinet Member for Customer Services, Organisational Culture and Communications, said: “A key principle of our Customer Strategy is to engage with residents and seek their views so that informed decisions can be taken about services that matter most to them.
"We’re looking at ways to improve our Customer Service offer for Westmorland and Furness residents which we hope will enable customers to interact and transact with the council easier than before. Although we know change won't happen overnight.
“Following Local Government reorganisation, there are currently several different ways of contacting the council but how you do this can differ depending on where you live in our council area.
"To help improve this, we are keen to know how people are currently interacting with us, what is working well, what is not working well and which tools of communication might make it easier for residents in the future.
“It’s also really important that we consider views from as many resident groups as possible and therefore invite views from residents with disabilities or other protected characteristics to tell us what they need so that they can contact the council easily too. It’s critical that whatever changes we make to our current customer service offer that it’s accessible and easy to use for all.”
The survey can be completed online now and should only take a couple of minutes to complete. Alternatively, paper copies can be found in your local library and returned using the freepost address included on the survey. The survey will close at 5pm, Monday 10 February.
ENDS
